TERMS AND CONDITIONS
These Terms and Conditions form a client agreement between you, the client (hereby referred as you, your) and Mind Body Resolutions, ABN 97405414214 (also referred to as Mind Body Resolutions).
In making a booking with Mind Body Resolutions you are accepting these Terms and Conditions.

1. SERVICES
1.1 These Terms and Conditions relate to services provided by Mind Body Resolutions which include TRTP Trauma Therapy, Neuro Linguistic Programming, Gastric Band Hypnosis Surgery, Quit Smoking Program, Pellowah Treatment and Hypnotherapy, via Zoom or in person (the Services).

2. CONSENT TO SERVICES
2.1 By booking your appointment, you consent to receive treatments and acknowledge and agree that you do so at your own risk.
2.2 You understand that your health and safety with respect to Mind Body Resolutions’ services are your sole responsibility. For your safety, you must not consume alcohol or any illicit substances during or prior to your treatment or whilst filling out the required documents.
2.3 The decision to receive services is voluntary, and you know of, understand and assume any and all the risks associated therewith. If you have any concerns about the risks, please contact us to discuss these concerns prior to your appointment.
2.4 All Services are non-sexual in nature. You will be in full control during all sessions and can ask Mind Body Resolutions to stop the Services at any point.

3. BOOKINGS
3.1 Prior to your first booking you are required to complete the TRTP Client Questionnaire and TRTP Homework, which will be emailed to you when booking your first consultation. The option to submit these online via Mind Body Resolution’s website will also be made available to you.
3.2 By booking your appointment you are accepting Mind Body Resolutions’ cancellation and ‘no show’ policies as outlined in these Terms and Conditions.

4. PAYMENT
4.1 Fees for each session are AUD $450 and are inclusive of GST.
4.2 You must pay the session fee within 48 hours of the commencement of the session via EFT.
4.3 If the session fees are not appearing as cleared funds in Mind Body Resolutions’ account prior to the day of your session, Mind Body Resolutions reserves the right to cancel or delay your appointment until fees have been received.
4.4 Mind Body Resolutions will provide you with a receipt for your records.

5. CANCELLATION POLICY
5.1 24 hours’ notice is required to cancel or reschedule your appointment and not forfeit the full consultation fee.
5.2 New appointment times are subject to availability.
5.3 Mind Body Resolutions can reschedule your appointment at any time for unforeseen reasons. If your appointment is cancelled by Mind Body Resolutions no financial penalty will be incurred by you.
5.4 In the event that Mind Body Resolutions cancels your appointment, they will rebook your appointment at the next available time slot. If no suitable replacement appointment can be arranged in a reasonable timeframe, your full appointment fee will be refunded.

6. NO SHOW POLICY
6.1 A “No Show” occurs in the event that Mind Body Resolutions is available via Zoom or is at the designated appointment address at the appointment time, and you are not there within 15 minutes of the appointment commencing.
6.2 In the event of a ‘no show’, 100% of the appointment fee will be charged and no refund given.

7. DELIVERY OF SERVICES
7.1 Mind Body Resolutions’ business hours are Monday to Friday 10am – 5pm and Saturday to Sunday by appointment only, unless otherwise specified.
7.2 Correspondence, phone calls and support outside of these hours are at the discretion of the Mind Body Resolutions.

8. YOUR HEALTH INFORMATION
8.1 You understand that Mind Body Resolutions can only work with the information that you provide to them.
8.2 By booking your appointment, you are verifying that the information provided in the TRTP Client Questionnaire and TRTP Homework is correct and current to the best of your knowledge.
8.3 You must advise Mind Body Resolutions of any and all known medical conditions, current medications, concurrent health practitioners and injuries.
8.4 You must promptly advise Mind Body Resolutions of any changes to your health and medical conditions throughout the course of your treatment.
8.5 Mind Body Resolutions reserves the right to alter or cancel your treatment based on your health, medical conditions, behaviours or any change thereof.

9. DISCLAIMER
9.1 Mind Body Resolutions does not give any warranties for successful outcomes.
9.2 Success of the programs requires you to positively and deliberately engage in the process. You understand that positive results rely not only on a quality practitioner but also on positive, proactive engagement on the part of the client.
9.3 You will not hold my therapist or Mind Body Resolutions liable for any unsuccessful outcomes.
9.4 You understand that Mind Body Resolutions can cease the Services at any time and at their sole discretion if you do not positively engage in treatment.
9.5 The Services offered by Mind Body Resolutions are not medical procedures and are not a substitute for medical care. It is strongly encouraged that the Services provided by Mind Body Resolutions are given in conjunction with advice from your doctor.
9.6 Mind Body Resolutions therapists are not qualified medical practitioners and therefore cannot carry out a medical examination or provide any diagnosis.
9.7 No comment made by Mind Body Resolutions will constitute medical advice and you agree that you will not interpret it as such.
9.8 Mind Body Resolutions strongly advises that you do not make any change to your medications without the advice of a qualified medical practitioner. Mind Body Resolutions will never ask you to make any change to your medication without consulting your doctor.
9.9 Mind Body Resolutions will not take any responsibility for any consequence arising from the reduction or change in your medication.

10. DISPUTE RESOLUTION PROCESS
10.1 Mind Body Resolutions is committed to their clients and their customer satisfaction. If, in the event you are unhappy with the Services provided by Mind Body Resolutions, please contact us at info@mindbodyresolutions.com.au to discuss your complaint and rectify if appropriate.                                                                        10.2 Mind Body Resolutions reserves the right to record the sessions via audio and/or video recordings and the legal right to use these recordings to resolve any disputes.

11. LIMITATION OF LIABILITY
11.1 To the extent permitted by law I, Mind Body Resolutions, will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

12. INDEMNIFICATION
12.1 You agree to indemnify, defend and hold harmless Mind Body Resolutions from any claim or demand, including reasonable legal fees, made by any third party due to, or arising out of, your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

13. PRIVACY POLICY
13.1 Mind Body Resolutions takes your privacy seriously. You can view our Privacy Policy at www.mindbodyresolutions.com.au

14. MEDICARE AND PRIVATE HEALTH FUNDS
14.1 You acknowledge that Mind Body Resolutions’ services are not eligible for Medicare.
14.2 If you have private health insurance, you are responsible for liaising directly with your private health fund to determine if you are eligible for private health benefits in respect of the services you receive from Mind Body Resolutions. Mind Body Resolutions makes no guarantee that your treatment will be covered by your private health fund.